About
Results-driven Product Manager with over 4 years of experience specializing in FinTech product lifecycle management, from strategy to execution. Proven ability to translate complex user feedback and business requirements into actionable product features, driving significant improvements in user experience and operational efficiency. Expert in leading cross-functional teams to deliver innovative solutions and achieve strategic goals in fast-paced environments.
Work
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Summary
Currently managing the full product lifecycle for two distinct Fintech applications, Ridima (Gift Card Trading) and Koyn (Cryptocurrency), driving strategic product development and market competitiveness.
Highlights
Reduced user support tickets by 15% through optimizing KYC verification processes, enhancing notification flows, and resolving critical bugs, significantly improving user experience.
Owned the product strategy and execution for integrating the Solana blockchain across both Ridima and Koyn platforms, expanding trading capabilities and enhancing market competitiveness.
Authored and delivered comprehensive Product Requirements Documents (PRDs) for Ridima and Koyn, defining product vision, user flows, and success metrics to align engineering, design, and marketing teams on strategic goals.
Conducted strategic market analysis of crypto swap providers, selecting the optimal partner for a new swap feature, and presenting data-driven recommendations to leadership.
Championed a user-centric roadmap by creating and distributing a questionnaire to the Customer Support team, translating direct user pain points into actionable product enhancements and backlog priorities.
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Highlights
Led a team of 12 operations staff, implementing new operational strategies and workflows that significantly improved overall team efficiency and accountability.
Initiated and assisted in drafting foundational product documentation, including product roadmaps, competitor analyses, and PRDs, to guide strategic planning and development.
Conducted user research and systems evaluations to identify opportunities for workflow automation and user experience enhancements across operations.
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Highlights
Managed a cross-functional team project from inception to completion, monitoring schedule, budget, and resources to ensure timely delivery.
Created detailed work plans and product documentation for educational courses, coordinating with internal and external stakeholders to achieve all project deliverables.
Facilitated the onboarding of new students for the ACE IELTS IN ONE TAKE COURSE and coordinated tutorial classes, enhancing program delivery efficiency.
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Highlights
Handled and successfully processed over 50,000 transactions, including withdrawals, maintaining high accuracy and efficiency.
Enhanced client satisfaction by promptly addressing concerns and providing exceptional service, contributing to positive customer relationships.
Achieved consistent top performer status by exceeding sales goals and expectations through dedicated performance and strategic client engagement.
Increased repeat business by fostering trust-based relationships with over 2,000 key accounts through regular, proactive communication.
Successfully processed 50,000 transactions, enhanced client satisfaction, and drove repeat business through dedicated client engagement.
Skills
Software & Office Tools
G-Suite, Microsoft Office Suite.
Product Management
Product Strategy, Product Roadmapping, Product Requirements Documents (PRD), User Story Authoring, User Feedback Analysis, Go-to-Market Strategy, Workflow Automation, Competitor Analysis, User Research, Product Documentation.
Project Management
Agile (Scrum/Kanban), Cross-Functional Leadership, Executive Reporting, Project Schedule Management, Budget Management, Resource Management.
Technical Tools
Firebase, Mixpanel, Jira, Miro, Slack, Trello, Notion, Intercom, Figma, Asana.
Sales & Operations
Transaction Processing, Client Satisfaction, Customer Advocacy, Operational Efficiency, Stakeholder Management.